Frequently Asked Questions
Everything you need to know about BOSS, the numbers, and salon management.
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Product & Method
Being a BOSS Tutor is a mission. It is a highly qualified professional figure who accompanies the salon along a path of entrepreneurial growth. The objectives are the correct reading and effective interpretation of the salon's numbers, effective and targeted marketing, and consistent cost management
Numbers for a salon are like the dashboard for a car. It's unthinkable to drive without monitoring the car's levels, just as it's not possible to "drive" a salon without knowing the numbers that define the Company's strengths and weaknesses.
If you don't know your numbers, you don't know when, how much, and what to buy, you don't know who to address your communications to or if they are effective, you don't know how much you spend or how much you earn, you don't know your customers, how many there are, or how often they visit you.
Management software is a good starting point, but usually, it's not enough on its own if you want your salon to become an excellence. It's necessary not only to know how to use it but also to leverage the numbers that the management software can produce.
To do this, you might need a professional to help you use both the software and its numbers.
Boss has 20 years of experience in the sector, has always focused on hairdressers, and cares about their growth and evolution from artisans to entrepreneurs.
Boss's first client was Boss; the Boss team's experience is the result of a great passion for business management, data analysis, and technological innovation. Boss's strength lies in its great attention and care towards the specific needs of the sector.
Marketing management is fundamental for any business. Software that manages marketing in salons is necessary to understand customer preferences and behavior and to target them with promotions based on their needs, tastes, and budget.
The GoWeb Marketing console is an intuitive tool that provides advanced data analysis to increase sales of products and services. It analyzes each guest's purchase history to ascertain their profile, spending patterns, and budget. Using these parameters, it offers the salon team a better understanding of guests' needs and helps them sell both products and services. It prevents salons from engaging in blind marketing campaigns, thus saving time and money. Furthermore, targeted messaging tends to be more successful than general campaigns, resulting in increased revenue.
For a salon's growth, customer engagement is essential. To increase revenue and sales, it's important to follow the right marketing strategy. Perhaps the biggest requirement for salons is understanding their customers' preferences for products and services. This information can be obtained from customer purchase history, which will be particularly useful for improving marketing strategies and providing ideas for targeted and personalized campaigns.
Primarily, you can use SMS, e-mail, Whatsapp in the BOT or Business version, and Telegram. Through these channels, you can also disseminate your landing pages designed with the GoWeb Landing Page Console tool.
Today's customer expects flexible services, 24/7 booking capabilities. The best management solutions for salons meet these needs while providing detailed, real-time information on salon and team performance and improving efficiency. From scheduling to payments to inventory management, software must be easy to use and reliable.
The management solutions for salons are truly countless. For maximum success, look for an all-in-one salon management software (meaning that software must include everything you need) that goes beyond appointment booking and cash register functions. Consider important additional features that help you manage and grow your salon, such as customer management, marketing, electronic invoicing, number control, and payments. The best management software is one that increases efficiency by reducing worries.
Salon management requires a high level of organization to ensure that daily work runs smoothly. Responsibilities include activities such as team scheduling, financial aspects, salaries, reporting, inventory, customer service, and marketing. Salon software automates daily tasks and allows the salon owner to focus on the big picture.
An APP appointment booking system allows salon clients to request and manage their appointments anytime, anywhere. The salon software enables convenient and secure appointment scheduling via computer, laptop, phone, or tablet. It is designed to function as the primary point of interaction between your business and your clients. One of the biggest advantages of a salon appointment booking APP is that it makes your business available to your clients 24/7. The GoBooking APP does all this and more, see what it's about.
Support & Training
The best way to ask for help is to open a ticket. You can do this within GoWeb or by sending an email to help@bossitalia.com or finally from our website's "Help" page.
We have countless self-training tools to ensure GoWeb becomes your daily work companion. From integrated video tutorials to a Wiki that answers all your questions both within GoWeb and on the dedicated Telegram channel. For entrepreneurial and in-depth training on managing your salon with the support of GoWeb, we offer our Focus and Exclusive programs where you will be accompanied by a personal Tutor step by step.
Orders & Shipping
We offer express courier shipping service with a Tracking number. Shipping costs are included in the service purchase.
Our customer service is open Monday to Friday from 9:00 AM to 12:30 PM and 3:00 PM to 5:30 PM.
Packages are generally dispatched within 24h of payment receipt. Shipments are made from Tuesday to Friday, unless otherwise indicated on the product sheet, and parcels are sent via Express Courier with tracking.
Shipping costs include handling and packaging fees. Where applicable, costs are clearly indicated during checkout. We advise you to group your items into a single order.
Orders are accepted only via the Internet (online). The customer who places an order via the internet through this site will receive, at the end of the procedure, an order confirmation communication via email, with the indication of the corresponding order number.
Terms & Withdrawal
This section is dedicated to providing detailed information regarding the right of withdrawal for online services offered. It is essential that our customers understand their rights and the procedures for exercising withdrawal to ensure a transparent and satisfactory purchasing experience.
1. Right of Withdrawal In accordance with current European legislation (Consumer Code), consumers have the right to withdraw from the contract for the purchase of online services within 14 days without having to provide any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.
2. Exceptions to the Right of Withdrawal The right of withdrawal does not apply in the following cases: Services fully performed with the explicit consent of the consumer, if the performance has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal after the full performance of the contract by the professional. Supply of digital content not supplied on a tangible medium, if the performance has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal.
3. How to Exercise the Right of Withdrawal To exercise the right of withdrawal, the consumer must inform Boss Srl of their decision to withdraw from the contract by means of an explicit statement (e.g., a letter sent by post or email). For this purpose, the consumer may use the attached standard withdrawal form, but it is not mandatory.
The withdrawal communication must be sent to: email: operation@bossitalia.com
or, alternatively, to BOSS Srl Via Monte Leone 97, 21013 Gallarate (VA)
4. Effects of Withdrawal If the consumer withdraws from this contract, all payments made to us, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), will be reimbursed without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
These reimbursements will be carried out using the same means of payment as used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise; in any case, the consumer will not incur any fees as a result of such reimbursement.
5. Consumer's Responsibility for Diminished Value The consumer is only liable for any diminished value of the services resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the services.
6. Example of Withdrawal Form The consumer may, but is not obliged to, use the following form to communicate their decision to withdraw:
Standard Withdrawal Form: (To be completed and returned only if you wish to withdraw from the contract)
Recipient: BOSS Srl Via Monte Leone 97, 21013 Gallarate (VA)
I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following services: Ordered on ()/received on () Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is notified on paper) Date (*) Delete as appropriate.
Any complaints can be communicated via email to operation@bossitalia.com