Boss Method: the new era for hair salons

Boss is one of the largest companies operating in the hair salon sector with a particular mission: to make salons extraordinary through a 360° service.

Born in the same sector, in 2001 the founders of Boss managed and grew family salons but without the support of appropriate tools. From this came the desire to find a solution themselves that could offer the beauty world all the innovative and effective tools to take hair salons to a higher level.

Today, Boss is a solid reality with two offices in Italy and over 1 million users, including salons and end consumers. To better understand what services Boss offers and what the “Boss Method” consists of, we interviewed BOSS CEO Cristiano Braggion.

Dear Cristiano, what is Boss's role in the growth of a salon?

Boss offers a complete service that is difficult to find elsewhere with the same expertise and tools. Our goal is to help hairdressers find their greatness. We do this by providing continuous support, championing the cause of hair salons, and always thinking about how we can make them extraordinary.

When talking about your services, there is always a reference to the “Boss Method”; what exactly does it consist of?

Managing a salon is not an easy job. Every salon is different and requires a personalized service. The “Boss Method” is designed and built to meet the professional, but also human, needs of the salon by creating a strategy aimed at understanding what the best solution for the salon itself is and implementing it by offering the necessary support.

Our method is therefore based on 4 pillars:

• Culture
• Tools
• Numbers
• People

We combine years of experience with new technology, offering innovative tools that help the salon business grow both in terms of numbers and personal skills.

You define your method as “complete”. Can you explain what that means and how it allows you to differentiate yourselves?

We were born and raised in this sector; we know what it means to own a salon and what measures are necessary to make the business take off.

It's not enough to create an online platform that only allows for simpler management; it's necessary to analyze one's business, understand which strategy to adopt, and then implement it in the best possible way.

To do all this, Boss offers not only software solutions for management systems, but also continuous consulting and training to maximize the potential of the management system itself. Through our solutions, you are able to manage and control:

• Appointments & bookings
• Payments & invoicing
• Business analysis
• Business management
• Marketing operations

Added to all this is the figure of the Tutor, a fundamental point of our method. The Tutor, thanks to careful analysis, will delve into the heart of the salon's business and suggest which strategy to implement and how to do it.

This represents a significant strength because it allows the salon to have not only a tailored service that covers all necessary areas to grow the business, but also a present figure ready to accompany, support, and train all salon staff.

To offer a service like this, it means you have a team of experienced and prepared people, right?

Exactly. Our team is made up of professional technicians who work on the salon management software, constantly innovating and standing by their clients. In addition, we also have industry experts whose most important virtue is the dedication employed to find the most suitable solution for each salon.